Shipping policy
Shipping Policy
At PawPeak, we work with trusted fulfillment partners to get your order packed and delivered as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is confirmed.
During busy periods, holidays, or promotional events, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
For customers in the United States, estimated delivery time is typically:
7–14 business days after dispatch
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other circumstances outside our control.
Where Orders Ship From
PawPeak works with international fulfillment partners and warehouses. Depending on product availability and your delivery location, your order may be shipped from an overseas fulfillment center.
Because of this, packages may occasionally take longer to arrive than orders shipped domestically.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address used during checkout.
Please allow 2–5 business days after receiving your shipping confirmation for tracking updates to appear.
If your tracking information has not updated for several days, don’t worry — carriers sometimes take time to scan packages while they are in transit.
Multiple Packages
If your order contains multiple items, they may occasionally be shipped separately.
This means you could receive more than one package for the same order. You will not be charged additional shipping fees because of this.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an error, contact us at [YOUR SUPPORT EMAIL] as soon as possible.
We will do our best to update the address before your order is processed. However, once an order has been shipped, we cannot guarantee that the delivery address can be changed.
PawPeak is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Orders
Occasional shipping delays can happen due to:
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Carrier disruptions
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Customs processing
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Severe weather
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High shipping volumes
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Holidays
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Incorrect or incomplete delivery information
If your order has not arrived within the estimated delivery timeframe, please contact us at [YOUR SUPPORT EMAIL] and we will help investigate the shipment.
Lost Packages
If your tracking information shows no movement for an extended period or your package appears to have been lost in transit, please contact us.
We will review the shipment with our fulfillment partner and carrier and determine the appropriate solution.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
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Check around your delivery location.
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Ask household members or neighbors.
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Contact the shipping carrier.
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Allow up to 48 hours, as some carriers mark packages as delivered before final delivery.
If you still cannot locate your package, contact us and we will do our best to assist you.
Customs & Import Fees
Depending on your country or location, customs duties, taxes, or import fees may apply.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated during checkout.
Contact Us
If you have any questions about shipping or your order, please contact:
PawPeak
Email: [YOUR SUPPORT EMAIL]
We aim to respond to customer inquiries within 24–48 hours.