Refund policy

Refund & Return Policy

At PawPeak, we want you and your cat to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by proof of purchase

To start a return, please contact us at [YOUR SUPPORT EMAIL] before sending anything back.

Items returned without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

Once reviewed, we will arrange an appropriate replacement or refund at no additional cost to you.

Change-of-Mind Returns

If you simply change your mind or no longer want the product, you may still request a return within the 30-day return period.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, if applicable, are non-refundable.

Cancellations

If you need to cancel or change your order, contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered processing or has been shipped, we cannot guarantee that it can be cancelled or changed.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been accepted.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, heavily scratched, damaged, or modified after delivery

  • Items returned without prior authorization

  • Gift cards

  • Items marked as final sale, where permitted by law

This does not apply to items that arrived damaged, defective, or incorrect.

Return Address

Please do not send your order back to the address shown on the original package.

Contact us first at, and we will provide the correct return instructions and return address.

Lost or Missing Orders

If your order appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us and we will investigate the shipment with the carrier.

Contact Us

If you have any questions about returns, refunds, or your order, please contact:

PawPeak
Email: [

We aim to respond to customer inquiries within 24–48 hours.

This policy does not limit any rights you may have under applicable consumer protection laws.